Returns & Repairs
We will gladly repair any piece that breaks within one year of purchase.
repairs requested more than one year from the date of purchase will be charged for actual materials and labor.
Items are ready in 7 to 10 days but often are completed sooner. Custom orders may take longer. Shipping is a standard $6.25 for priority mail or first class mail is $3.50. Please specify your preference. We ship through USPS with insurance and delivery confirmation. If item arrives damaged we will file a claim through the USPS.
Shimmer by Cindy
P.O Box 513
Cary, Il 60013
If you are not completely satisfied with the jewelry in your order for any reason, please contact us within three business days of receiving your order by phone or to Cindy@shimmerbycimdy.com. You will need a return authorization number (RA#). All custom orders are not returnable.
Returned items must be new, unworn, and undamaged to be eligible for exchange. Shimmer by Cindy reserves the right to refuse items that are returned without prior notice, in a condition unacceptable for resale or without an RA #. All shipping, tracking and insurance charges for returns and exchanges are the retailer’s responsibility and cannot be refunded.
***Please pack jewelry in a well-padded envelope.
Shimmer by Cindy is not responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.
General Care Instructions
Swarovski Crystals - Occasional polishing with a soft lint-free cloth will help you to retain the original sheen of the crystals. If Swarovski crystals are soiled, they should be cleaned by hand in lukewarm water with a few drops of mild dish detergent or soap with a ph neutral base. Then rinse the crystals under running water and afterwards dry them with a soft, lint-free cloth to avoid spotting and lint spoiling the shine. ALWAYS dry your jewelry immediately after cleaning and store it in a dry, cool place until ready to wear to avoid tarnishing.
Under no circumstances should any abrasive or corrosive detergents be used; glass and window-cleaning fluids and chlorine should also be avoided, as they often cause streaking.
Sterling Silver - The best way to prevent tarnishing is to store clean, dry sterling silver in a dry airtight container, like a ziplock bag. An anti-tarnish strip with the silver jewelry in a ziplock bag will help fight against tarnish. Don’t leave silver jewelry in the bathroom. Humidity can speed up the oxidation process that produces tarnish. Minimize sterling silver’s contact to chemicals (hairspray, perfume, body lotion, bleach, etc.) and do not wear it the shower, swimming pool or hot tub. After taking off silver jewelry, clean it with a dry soft cloth before putting it back into an airtight container. A general rule of thumb for silver jewelry: it should be the last thing put on before leaving the house, and the first thing removed when returning home. This will help minimize your jewelry’s contact with perfumes, lotions, and other chemicals.