Return Policy

 


You may return most items purchased at Shimmer by Cindy within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs . We will credit you in the same manner as your original payment within 7 days of receiving the returned item.


The following items may not be returned:

* Any custom piece


Repairs
Shimmer by Cindy offers a 90-day warranty against defects in materials or workmanship as I stand behind every piece of jewelry  I create. If during this period a piece should break, please collect all the pieces and the item will be repaired at no charge. I will pay for return shipping.  If an item needs to be repaired after the 90 day warranty I will offer repairs based on my availability and charge a fee based on the piece.  Misuse or neglect is not covered by this warranty.


Delivery
Items are ready in 7 to 10 days but often are completed sooner.  Custom orders  may take longer.  Shipping is a standard $6.25 for priority mail or first class mail is $3.50.  Please specify your preference.  We ship through USPS with insurance and delivery confirmation.  If item arrives damaged we will file a claim through the USPS.



Return Address
Shimmer by Cindy
P.O Box 513
Cary, Il 60013