If you are not completely satisfied with your purchase within 30 days of receiving your order contact us by phone or to Cindy@shimmerbycindy.com to receive a full refund. You will be refunded in the same manner in which you paid. You will need a return authorization number (RA#) to complete your return. All custom orders are not returnable.
Returned items must be new, unworn, and undamaged to be eligible for exchange. Shimmer by Cindy reserves the right to refuse items that are returned without prior notice, in a condition unacceptable for resale or without an RA #. All shipping, tracking and insurance charges for returns and exchanges are the customer's responsibility and cannot be refunded.
*Please pack jewelry in a well-padded envelope.
Shimmer by Cindy
P.O Box 513
Cary, Il 60013
Each order is processed in 1-2 days. If an item is delayed for any reason we will notify you immediately. Shipping is a standard $3.50 for First Class Mail (5-7 days), $6.25 for Priority Mail (3-5 days) through USPS, $14.99 for Overnight mail, and $19.99 for International Shipping through FED EX. Please specify your preference. If item arrives damaged we will file a claim through the appropriate carrier.
Shimmer by Cindy is not responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.
*Custom orders may take longer.
*Holiday schedule may cause a delay in shipping.
Protecting your Jewelry
Shimmer by Cindy jewelry is made with sterling silver, 14K Rose/Gold plating and semi-precious gemstones. Each item comes in a velvet bag to store your jewelry. When not in use store your pieces in here and this will help to keep its beautiful shimmer and last for years to come.
General Care Instructions
Swarovski Crystals - Occasional polishing with a soft lint-free cloth will help you to retain the original sheen of the crystals. If Swarovski crystals are soiled, they should be cleaned by hand in lukewarm water with a few drops of mild dish detergent or soap with a ph neutral base. Then rinse the crystals under running water and afterwards dry them with a soft, lint-free cloth to avoid spotting and lint spoiling the shine. ALWAYS dry your jewelry immediately after cleaning and store it in a dry, cool place until ready to wear to avoid tarnishing.Under no circumstances should any abrasive or corrosive detergents be used; glass and window-cleaning fluids and chlorine should also be avoided, as they often cause streaking.
Sterling Silver - The best way to prevent tarnishing is to store clean, dry sterling silver in a dry airtight container, like a ziplock bag. An anti-tarnish strip with the silver jewelry in a ziplock bag will help fight against tarnish. Don’t leave silver jewelry in the bathroom. Humidity can speed up the oxidation process that produces tarnish. Minimize sterling silver’s contact to chemicals (hairspray, perfume, body lotion, bleach, etc.) and do not wear it the shower, swimming pool or hot tub. After taking off silver jewelry, clean it with a dry soft cloth before putting it back into an airtight container. A general rule of thumb for silver jewelry: it should be the last thing put on before leaving the house, and the first thing removed when returning home. This will help minimize your jewelry’s contact with perfumes, lotions, and other chemicals.
14K Gold Plated - After every use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine. If your jewelry needs more cleaning you may clean it with warm, soapy water.
Gemstones - After wearing, wipe your precious gemstone jewelry thoroughly with a clean, soft, slightly damp cloth. This will enhance the gemstone's luster and ensure that your jewelry is clean before storage. Store gemstone pieces individually in soft pouches. Do not expose your precious gemstone pieces to salt water or harsh chemicals, such as chlorine or detergents. These chemicals may slowly erode the finish and polish of gemstones. Hair spray, perfume and perspiration may cause jewelry to become dull. Apply all cosmetics, perfumes and colognes before putting on colored gemstone jewelry. Make sure to wipe your gemstones after wear to remove any chemicals, oils or perspiration. Do not subject gemstone jewelry to sudden temperature changes. Be extra careful with ultrasonic cleaners. Some gemstones are fragile and can be damaged by ultrasonic cleaners.