Returns & Repairs
Shimmer by Cindy offers a 90-day warranty against defects in materials or workmanship as I stand behind every piece of jewelry I create. If during this period a piece should break, please collect all the pieces and the item will be repaired at no charge. I will pay for return shipping. If an item needs to be repaired after the 90 day warranty I will offer repairs based on my availability and charge a fee based on the piece. Misuse or neglect is not covered by this warranty.
You may return most items purchased at Shimmer by Cindy within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs . We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
The following items may not be returned:
* Any custom piece
Items are ready in 7 to 10 days but often are completed sooner. Custom orders may take longer. Shipping is a standard $6.25 for priority mail or first class mail is $3.50. Please specify your preference. We ship through USPS with insurance and delivery confirmation. If item arrives damaged we will file a claim through the USPS.
Shimmer by Cindy
P.O Box 513
Cary, Il 60013
General Car Instructions
Swarovski Crystals - Occasional polishing with a soft lint-free cloth will help you to retain the original sheen of the crystals. If Swarovski crystals are soiled, they should be cleaned by hand in lukewarm water with a few drops of mild dish detergent or soap with a ph neutral base. Then rinse the crystals under running water and afterwards dry them with a soft, lint-free cloth to avoid spotting and lint spoiling the shine. ALWAYS dry your jewelry immediately after cleaning and store it in a dry, cool place until ready to wear to avoid tarnishing.
Under no circumstances should any abrasive or corrosive detergents be used; glass and window-cleaning fluids and chlorine should also be avoided, as they often cause streaking.
Sterling Silver - The best way to prevent tarnishing is to store clean, dry sterling silver in a dry airtight container, like a ziplock bag. An anti-tarnish strip with the silver jewelry in a ziplock bag will help fight against tarnish. Don’t leave silver jewelry in the bathroom. Humidity can speed up the oxidation process that produces tarnish. Minimize sterling silver’s contact to chemicals (hairspray, perfume, body lotion, bleach, etc.) and do not wear it the shower, swimming pool or hot tub. After taking off silver jewelry, clean it with a dry soft cloth before putting it back into an airtight container. A general rule of thumb for silver jewelry: it should be the last thing put on before leaving the house, and the first thing removed when returning home. This will help minimize your jewelry’s contact with perfumes, lotions, and other chemicals.